GDPA
CLARIFICATION TEXT ON THE PROCESSING OF PERSONAL DATA
Our company, whose details are given below, is hereinafter referred to as Hotel. Our hotel is extremely sensitive to the security of your personal data, so we would like to inform you about the processing of your personal data.
Metropolitan Hotel Bosphorus Address:
Pürtelaş Hasan Efendi, Meclis-i Mebusan Cd. 47 B, 34427 Beyoğlu/İstanbul, Türkiye
Tel: +90 212 334 32 32
Mail: info@metropolitanbosphorus.com
Website: http://www.metropolitanbosphorus.com/
PURPOSE AND LEGAL REASON FOR PROCESSING YOUR PERSONAL DATA
Your personal data is processed in accordance with the Law on Protection of Personal Data and secondary legislation for below mentioned objectives in the framework of legal reasons: legal reason for the conclusion of the contract or performance based on personal data; and the completion of hotel booking management, membership management and User safety with the process to ensure the realization of the account, website and mobile application.
For legal reasons, especially the processing of online User data in accordance with the relevant legislation and the response of Information requests from administrative or judicial authorities, the execution of legal processes; User's personal data may be processed, transferred and stored in the ways stipulated in the legislation to which the hotel is subject, for the period stipulated in the relevant legislation or necessary for the purpose.
As part of the legal reason for the establishment, use or protection of a right, the hotel may process personal data in order to prove that it has performed legal actions and fulfilled its legal obligations in future disputes and to evaluate and conclude problems and complaints of the User or third parties.
Personal data is also processed for the hotel's legitimate interests with the reason for the provision of legal website and mobile app experience with the aim of improving the analytical work on the execution of requests, complaints and proposals to be evaluated and actions to be taken to improve customer satisfaction and service quality, new services development, ensure security and to prevent fraud and transaction information for the purposes of the formulation and implementation of business strategies for the hotel.
Personal data may also be processed based on the explicit consent of the User to create customer record, create campaigns, notify Users of opportunities for marketing, profiling, targeting and advertising activities, history and preferences to the most suitable quotes according to the preferences registered in the User's member profile such as e-newsletter.
Moreover, with the purpose of benefiting from the services of our Hotel;
a. When you use our website,
b. When you visit our hotel, website or social media channels/media,
Your personal data that is obtained for reasons of compliance with laws expressed in this text may be processed for following purposes;
a. Enable our business units to perform the necessary work to benefit you from the products and services offered by our hotel,
b. Customize and offer the products and services offered by our hotel according to your tastes, usage habits and needs and,
c. Render the services offered by our hotel better and develop our quality policy,
d. To inform you about the general and special campaigns, promotions, discounts and similar advantages offered by our hotel,
e. Inform you about any loyalty card issued and/or created by our hotel and its associated companies/organizations, as well as notices of our hotel and its associated companies/organizations regarding their membership on the website (renewal, expiration, etc.) and to inform you about any communication, new services and products that will be offered, as well as changes and innovations that may occur in personal data policies and membership conditions, etc.,
f. Inform you about the data, activities and services that you may request from our hotel,
g. Determine commercial and business strategies as well as market survey necessary to carry out sectoral and market and/or private hotel analysis, statistical data bases, consumer information and the creation of their business, marketing and advertising activities, business planning, strategy and implementation and for similar purposes for our hotel,
h. Your personal data may be shared with the relevant parties in cases of intercompany transactions, especially mergers, splits, company sales, consolidation or company valuation. However, this does not in any way prejudice the obligations and rights of you mentioned in this text.
i. And finally your personal data may be processed by our Hotel or related companies/associates or by real or legal persons mentioned in article (c) below in accordance with purpose to fulfill any legal provision dictated by the legislation as expressly mentioned in the Law in accordance with articles 5 and 6 of PDP Law.
TRANSFER OF PERSONAL DATA
For the purpose of completing and managing reservations made through our hotel website and mobile application, the User, who makes the reservation, hereby shares their personal data with the relevant accommodation facility either domestically or internationally.
In addition, User personal data may be shared with Hotel's business partners and suppliers in accordance with articles 8 and 9 of the Law on Protection of Personal Data. It is also possible to transfer data to business partners who perform these activities on behalf of our hotel in order to process personal data for the purpose of carrying out marketing, profiling and advertising activities.
At the same time, our hotel has the right to transfer personal data abroad in accordance with other conditions in the law and in accordance with the conditions set by the Personal Data Protection Board according the PDP law. The User hereby accepts that he/she has given express consent and read this information text and that it will be regarded an acceptance with this express written permission in accordance with the special and general personal data information purposes in accordance with the Law and regulations by confirming this activity in the website.
Reading this information text and confirming this activity on our website shall mean that the User has given consent to the processing of personal data in accordance with the special and general personal data information purposes in accordance with the Law and regulations by confirming this activity in the website.
We kindly ask you to inform our Hotel using the method stated below so that we can handle your request for moving forward with one of your personal rights regarding the use of personal data as outlined below in case of a special request from our Hotel.
METHODS OF COLLECTING PERSONAL DATA
Our hotel may collect personal data for the purpose of processing personal data as outlined by way of the services it provides to the User such as the electronic media, call center and email channels, website and mobile app located in reservation forms, registration forms, live support to our web site, panel and also via cookies and web analytics tools. In addition, the Hotel collects personal data that is disclosed by the User to the Hotel using other communication channels.
Our hotel shows maximum sensitivity especially for groups that need special attention in the internet environment, such as children, minors and restricted individuals. Our website is not intended for the use of such groups. Under no circumstances do we allow the use of the service and internet service offered by our hotel by children unless it is under the supervision of an adult and has the approval of an adult. We do not knowingly collect personal data from children, minors and restricted individuals. For this reason, if you believe that a minor or restricted person of whom you are a guardian has provided personal data outside of this scope, please contact us immediately.
YOUR RIGHTS REGARDING YOUR PERSONAL DATA
Below you can find your rights listed in article 11 of Personal Data Protection Law:
- Learn whether your personal data has been processed or not,
- Request information if your personal data has been processed,
- Learn the purpose of processing your personal data and whether it is used for its purpose or not,
- Learn the names of third parties to whom your personal data is transferred domestically or internationally,
- Request that your personal data be corrected if it is incomplete or incorrectly processed, and request that transactions made in this context be notified to third parties where your personal data was transferred,
- Request deletion or destruction of your personal data if the reasons for processing the same are no longer valid, despite the fact that they were processed in accordance with the Law no. 6698 and other relevant legislation, and also to notify third parties to whom your personal data was transferred previously,
- Object to the occurrence of a result against you by analyzing your processed data exclusively through automated systems,
- And if you are damaged due to unlawful processing of your personal data, you have the right to request removal of the damage.
If you submit your requests for your above-mentioned rights to our hotel in accordance with the application procedures provided for in the Communique on the Procedures and Principles of Applying to the Data Controller, our hotel will conclude your request as soon as possible and no later than 30 (thirty) days free of charge. However, if the transaction requires an additional cost, our hotel may charge the tariff set by the Personal Data Protection Board.
PROTECTION OF YOUR PERSONAL DATA
In order to protect your personal data in the best way, the necessary security measures and necessary technological measures are taken on our website, they are constantly monitored, implemented and improved. However, it is not completely possible to prevent unauthorized access or malfunction of the website by 3rd parties due to the unforeseeable nature of information and internet technologies whereby our website cannot provide any express or implicit guarantee in this regard.
ADVERTISING AND MARKETING
3rd party advertising technologies can be used for advertising purposes on our website. When you access our website, these technologies may make different advertising presentations to you using the information that belongs to you on our website.
COOKIE POLICY
Access to our website includes the use of cookies. Cookies are small information files stored in each user's browser so that the server can only recognize certain information that the server can read.
They help us develop and deliver a better and more personalized service by providing us with:
a. They store information about your search requests, preferences, and allow us to better personalize services based on your personal interests.
b. They speed up your search
c. They recognize you when you return to the website.
Our hotel also uses Google Analytics and similar tools in relation to your experience of using our site. These tools collect information such as the length of your use of our website, the number of entries to our website, and which pages you visit. We only use the information we receive from these tools to improve and develop our website and internet services. In addition, the information provided by these tools is personal and cannot be attributed to you, and we do not match them with identifiable personal information belonging to you.
In addition, you can set your browser to reject all cookies. However, in this way, you may not be able to use all the facilities or make a reservation on our website.
CONSENT TEXT
Within the boundaries of the "Clarification Text on the Processing of Personal Data" that is provided to me in accordance with the Law on the Protection of Personal Data No. 6698 (hereinafter referred as "PDP Law") by the Hotel, I hereby consent that my personal data can be processed by the Hotel to customize and reshape the products and services in accordance with my taste, usage habits and requirements as well as to use, store and share them with both domestic and international partners and suppliers with limitation only to the purposes stated herein and that I have received necessary clarification and information in this regard, and that I have read and understood the "Clarification Text on the Processing of Personal Data" of the company, and I hereby accept, declare and undertake with my express consent in writing that my general and special personal data is collected, stored, transferred and processed to be used and processed in the way and media stated for all these purposes mentioned in this text with my own free will.